How we can help
Fast support starts with the right details.
Product support
Setup help, bug reports, compatibility questions, and access to published fixes are included with legitimate purchases.
Purchase help
Include your order identifier and the product name so the purchase can be verified quickly.
Licensing questions
Ask before redistributing files, transferring a project, or using a system outside the standard product licence.
Before sending a report
Include these four things.
- Product name and order identifier
- A short explanation of what happened
- Steps that reproduce the problem
- Relevant screenshots, video, or error text